Refund and Return Policy

Return Policy

To initiate a return, click here and follow the guided process within 60 days of delivery.

Contact Us

Cellphone: +1 415 9881488 Email: rezpolo@gmail.com

Return Procedure

1. Send items in original packaging.
2. Obtain proof of postage.

Responsibility

You are responsible for returned items until they reach our warehouse.

Conditions

Return Requirements

1. Items must be in pristine condition.
2. All tags must be intact.

Exceptions

Face masks and underwear with removed hygiene seals are non-returnable.

Damaged, Faulty, or Incorrect Items

Contact Customer Service for case-by-case assistance.

Exchange Policy

Unfortunately, we are unable to offer an exchange service at this time. To exchange an item:

1. Return your item(s) using our returns procedure.
2. Place a new order for the replacement.

Damaged Items Policy

If you receive a damaged item:

1. Accept delivery.
2. Contact us immediately with pictures.
3. Our team will review and offer the best resolution.

Refunds

Timelines

1. Return Transportation: 7-12 business days
2. Refund Processing: 5-7 business days

Total refund timeline: approximately 26-31 business days.

Rez Sport LLC

Thank you for shopping with us!